Data Deletion

Your right to request deletion

PulseAI lets you delete your account and any data we hold about you, including data we have read from advertising accounts you connected (Google Ads, Meta). This page explains how to make that request and what happens after you do.

Step 1 — Revoke PulseAI's access at the source (recommended)

Before requesting deletion from us, you can immediately stop PulseAI from reading any new data by revoking access at the platform where you originally connected:

• Meta (Facebook) — visit your Facebook Business Integrations page, find PulseAI in the list, and click Remove. This invalidates the access token we hold and prevents any further API calls on your behalf.
• Google Ads — visit your Google Account permissions page, find PulseAI, and click Remove access.

Revoking at the source is instant and does not require contacting us. However, it does not automatically delete data we have already read and stored — for that, continue to Step 2.

Step 2 — Email us to request deletion

To delete your PulseAI account and all data we hold (including historical performance data we read from your connected ad accounts), email us:

privacy@pulseaiapp.co

To help us process your request quickly, please include:

• The email address associated with your PulseAI account
• Confirmation that you are the account holder (or an authorized representative)
• Optionally, which connected platform's data you want deleted (Google Ads, Meta, or both) — by default we delete everything

What gets deleted

Upon receiving a verified deletion request, we delete:

• Your PulseAI account record (name, email, sign-in identifiers)
• All OAuth tokens and credentials for connected ad accounts
• Account and campaign identifiers we have cached
• Historical performance data we read from Google Ads or the Meta Marketing API
• Any insights, summaries, or alerts we generated for you
• Usage telemetry tied to your account

We may retain limited records where required by law (for example, billing records for tax compliance), and we may retain anonymized, aggregated data that cannot be used to identify you for analytics and product improvement.

Timeline

We complete deletion within 30 days of receiving a verified request and confirm by email when it is done. Backups are purged on our standard backup rotation, typically within an additional 30 days. Throughout this period, your data is no longer accessible by PulseAI personnel or used in the Service.

Automatic deletion on disconnect

If you disconnect a specific ad account from PulseAI (without deleting your PulseAI account), we delete the historical data we read from that ad account within 30 days, while preserving the rest of your PulseAI account.

Questions or appeals

If you have questions about a deletion request, or if you believe a request was not fully honored, contact privacy@pulseaiapp.co. Residents of the European Economic Area, United Kingdom, and California have additional rights under GDPR, UK GDPR, and CCPA respectively, including the right to lodge a complaint with your local data protection authority.